Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Data protection rights and lawful bases

• Where we get personal information from

• How long we keep information

• How to complain

Contact Details

Name: Leah Harris

Email Address: leah@pawtronuspets.co.uk

Phone Number: 07946 962141

What information we collect, use, and why

We collect or use the following personal information for dealing with queries:

• Names and contact details

• Addresses

• Correspondence

• Information you share with us about yourself and your pet(s)

Data protection rights and lawful bases

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal information.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent - You have the right to withdraw your consent to the processing of your personal information.

If you make a request, we must respond to you within one month.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

Our lawful bases for collecting or using personal information for dealing with queries are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability and the right to withdraw consent.

Information is collected when you submit an enquiry on our website, message us directly or call us. It enables us to operate the business effectively by responding to enquiries and providing accurate information about our services. It ensures you receive a timely and relevant response to your enquiry, helping you make an informed decision whether our services meet your needs.

For more information on our use of legitimate interests as a lawful basis you can contact us.

Where we get personal information from

The personal information we gain and process is provided to us by you when you submit an enquiry through our website, or message or call us.

How long we keep information

We retain your personal data provided from enquiries for up to 12 months. We will then dispose your information securely.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint